Car Rental Guide
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4.6 / 5
What is going to happen if I cause a damage to the rental car?
The driver is responsible for any damage on the rented car. The amount can be up to the blocked deposit on your credit card. For any accident caused, you will need to get a police report. Please also contact directly the local rental car agency. They will instruct you what is the procedure. If you don't have taken out any extra insurance, you might be charged up to the deposit amount blocked on your credit card. If you have a full comprehensive refund insurance, please ask for the invoice of the damage by the local company. With the invoice, you can request a refund by the insurance.
Do I need an international drivers licence to rent a car in Porto Alegre?
A valid driver´s license is required to be able to rent a car. You will need an international license along with your own home license if you are renting a car out of the country where your home license was issued. It is always recommended to check further requirement in the local traffic department where you home license was issued. We always recommend strongly having an international driver´s license with you when you are going for holidays abroad. The local car rental company can refuse to give you the car if you do not present it.
Are the cars non smoking or I can choose option for smokers?
All our cars are non-smoking and there is no possibility to choose a car where you can smoke in. Why? This rule is mainly settled up due to your safety and comfort. In many countries it is forbidden to smoke when driving and if the local police stop you can get a high fine. Hot ash from the cigarette can destroy the car seat or other parts of the car when falls on the upholstering. It also leaves a very unpleasant smell which is very difficult to remove and therefore forbidden. Other customers can refuse to take a car like this.
How do I pay for my booking in Porto Alegre?
The amount to be paid online can be different. Some of the rental car agencies require a full prepayment. Other agencies will ask you to prepay a certain amount of money before arrival and the rest needs to be paid on arrival at the local office. You will be asked to pay the deposit online and the amount will be indicated on our website. The outstanding balance will be covered on arrival when you come to pick up the car. When you choose your car you will be instructed on our website on how to pay for your rental. For the online payment, you can use any card, even with a different name.
What is the fuel policy of the car rental company in Porto Alegre?
The fuel policy depends on the rental car supplier. They have it written clearly in the terms and conditions shown on our website. There is also a filter option to choose which fuel policy you prefer. The most common fuel policy is FULL TO FULL - you will receive the car with the fuel tank. To avoid fuel charges, you will need to return it with the same amount of fuel as it was given. The missing fuel will be charged on return REPURCHASE FUEL - the car will be supplied with a full tank for which you will be charged at the rental desk. You can use as much fuel as need. No refund will be given on unused fuel. Please, always check the fuel policy before you decide to rent the car.
[EST] Mon - Fri: 03:00 - 16:00 Sat - Sun : 03:00 - 11:00
[GMT] Mon - Fri: 08:00 - 16:00 Sat - Sun : 08:00 - 16:00
Excellent service, very professional, kind and informative about everything related to the rental and purchase of the car. Also have a van service that takes you from the airport to the rental service and back. I strongly recommend this service.